Refund Policy

1. How Premium billing works

MicroBiz Premium is paid in advance via GCash. You send payment to the GCash number shown in the app, then submit the reference number from your receipt. An administrator manually reviews and verifies each payment request before your plan is upgraded — see our Terms & Conditions for the full billing terms.

2. If your payment request is rejected

A payment request may be rejected if we cannot match your GCash reference number to a received payment (for example, a typo in the reference number, or the transfer wasn't actually completed on your end). If this happens:

• Your plan will not be upgraded, and you will not be charged anything by us — we only ever act on the reference number you submit; we do not hold or capture funds directly.
• If you believe your payment was valid and wrongly rejected, contact us at viaexpresssolutions@gmail.com with your GCash receipt/proof of payment, and we will re-review it.
• If you did send money to the correct GCash account but the request was rejected due to an error on our end (e.g., we misread a valid reference number), we will activate your plan retroactively or refund the amount in full, your choice.

3. 7-day satisfaction guarantee

If your Premium plan is successfully activated, you may request a full refund within 7 calendar days of activation, no questions asked, for any reason — including simply changing your mind. To request it, email viaexpresssolutions@gmail.com with your account email and the GCash reference number you used. Approved refunds are sent back to the GCash account the payment came from, and your plan will revert to the Free plan once the refund is processed.

4. After the 7-day window

Once the 7-day guarantee period has passed, payments are non-refundable for the remainder of that billing cycle — this reflects that a subscription grants access for the full period, and typical usage-based proration isn't practical for a manually-verified payment flow. This applies whether you stop using the Service voluntarily, downgrade, or your account is suspended for violating our Terms & Conditions.

5. Situations where we will refund regardless of timing

• Duplicate payment: if you accidentally submit and get charged for two payment requests for the same billing period, we will refund the duplicate in full.
• Billing error on our part: if we upgrade the wrong plan, charge the wrong amount, or make a similar processing mistake, we will correct it and refund any overcharge.
• Extended service outage: if the Service is unavailable due to our fault for a significant, continuous period during your paid subscription, we will provide a pro-rated refund or service credit for that downtime, at our discretion.

6. How to request a refund

Email viaexpresssolutions@gmail.com or use our Contact page, including your account email, the GCash reference number, and the reason for your request. We aim to respond within 24–48 hours and, once approved, process refunds within 7–14 business days via GCash back to the sending account.

7. Free plan and trial

The 15-day Trial and the Free plan are provided at no cost, so no payment is made and no refund applies to them.

8. Your rights under Philippine law

This policy is offered in addition to, and does not limit, any rights you may have under Republic Act No. 7394 (the Consumer Act of the Philippines) or other applicable Philippine consumer-protection law.

9. Changes to this policy

We may update this policy from time to time; the "Effective date" above will reflect the latest version. Refund requests are handled under the policy in effect at the time you made the payment.

10. Contact

Questions about refunds or billing can be sent to viaexpresssolutions@gmail.com or via our Contact page.